Apple Potomac Town Center in Woodbridge, VA Closed now

Reviews about Apple Potomac Town Center

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  June 15, 2020, by Nick Finucan
  Synopsis: Lacking in customer service and communication. Don't go here. Made appointment 3 weeks ago for iphone battery replacement, was told it would be 5 days and that turned into 2 weeks. After not hearing anything by the 3rd week I contacted them and was informed my battery was in but if I didn't come in next day it would be given away (Don't mind I requested a phone call when battery arrived). Rearranged my day and made it to the apple store @ 10AM, waited around for 15 minutes before one of the "Geniuses" acknowledged me and checked me in because evidently we have evolved beyond counters and lines. another 15 minutes and a "Genius" met with me and told me to be back @ 11:45. Wandered around and did some errands, came back @ 11:45 and was told it would be another 10-15 minutes so I wandered around more. Came back @ 12:00 and waited for almost half an hour before my existence was acknowledged and they later brought out my phone within another 10 minutes. Total time wasted waiting on "service" was longer than the battery replacement. Almost 3 hours to do something I was originally informed would take 1-1.5 hours. Lacking in customer service, shame. Not dealing with that again and you shouldn't either.