TLG Tile Inc. in Woodbridge, VA Closed now

Reviews about TLG Tile Inc.

• ★ ☆ ☆ ☆ ☆

  November 04, 2019, by Yasmin Deen
  Have had the most frustrating and unprofessional service from this contractor. After the company's owner Todd Gilbert completed an estimate, I could not get answers to straight forward questions, such as what is the final estimate for the project, after selecting a tile from their showroom. I took the trouble to go down to their showroom to select a tile, since Todd's wife, Antonia, told me I had to use their materials. She manages the showroom but did not know the cost of the tile I selected. I find it hard to believe that she runs the showroom and does not know the prices of the tiles. I made many email requests and phone calls to get a final estimate and a timeline for when the project could be started. I clearly mentioned that I was in no hurry to get the job done, but simply wanted to know an estimated time, so that I could plan for it. In response to these requests, Antonia was very disgruntled. I got a runaround, with her asking several times, if Todd did not call me, and that these things take time. I wonder how they run a business, if they are not able to communicate, and answer pointed and reasonable questions from a customer. I am still awaiting information regarding a timeline for the job! I would most certainly not recommend using TLG Tile for any project even if their prices are lower than other estimates!